PIZZA STONE & BREAD BAKING STONE - SHOP
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GENERAL TERMS AND CONDITIONS
PREAMBLE
Due to the fact that we have absolute confidence in the quality of our products and services,
we have, at this point, decided to do without one sided terms and conditions.
The legal basis of your home country, especially for consumer protection rights,
is the basis, without restrictions, for your purchase and thereby our legal relationship.
WARRANTY / QUALITY
We guarantee that our PIZZA STONES / BREAD BAKING STONES
will not crack due to the thermal load during baking in the household oven,
on the charcoal grill or on the gas grill.
PRICES
The article prices listed on this website in GBP are non-binding,
the reason being the fluctuating exchange rate.
These prices ( ± £ ) are only to help with conversion.
Only the quotations in EURO are relevant for completion of a formal contract.
VAT
Our deliveries are made from Germany.
For all orders of consumers / private persons of the European Union,
the prices stated include the German value-added tax to the amount of 19 %.
For the orders of commercial customers of the European Union,
as far as they let us know their valid VAT identification number,
we can deliver at net prices as a so-called "intra-community supply",
meaning without charging German VAT.
PAYMENT
We offer two means of payment :
PREPAYMENT
We request a prepayment for your order via bank transfer
- however only as a "SEPA CREDIT TRANSFER" - ( in EURO-currency )
to our bank account of which details are provided with the confirmation of order.
- SEPA = Single Euro Payments Area -
If interested, read more concerning this topic by clicking here :
-----> Regulation EC No. 2560/2001 <-----
+
-----> EUROPEAN CENTRAL BANK / SEPA ( = Single Euro Payments Area ) <-----
These types of transfer, - EU-guideline No. 2560/2001 from the 19th of December 2001 -,
guarantee that for both the contractor ( orderer ) and beneficiary ( receiver of payment ),
no higher fees arise than those of a regular national bank transfer.
These SEPA-transfers which are cost-efficient for you can be made from all EU-countries
as well as from Norway / Iceland / Switzerland and Liechtenstein.
We can accept payments from other European countries and extra-European payments
exclusively by SWIFT-transfer, with all costs to be carried by the sender.
Payments by transfer that are not carried out in this way,
and are the cause of costs due to increased bank charges, cannot be accepted.
PAYMENT THROUGH PAYPAL
You can also use the payment system PayPal to pay for your order.
Our PayPal account name is : paypal@eisele-gmbh.eu.
We regret that payments by cheque or postal order cannot be accepted.
These would cause disproportional bank costs.
Unfortunately, COD-Delivery is not possible !
For data protection and safety reasons,
we do not accept direct payments with credit cards.
( But you can use your credit card in combination with PayPal. )
PACKAGING / POSTAGE
In general, all orders will be packed and dispatched to the address provided
within two working days of payment being received.
Please take a further 2 up to 4 working days into consideration for transportation time
and delivery within the British mainland - including England, Scotland and Wales.
For the Republic of Ireland ( Poblacht na hÉireann ), for Malta, for Cyprus,
for Gibraltar, for the British Channel Islands, for the smaller British islands,
for the Isle of Man and for Northern Ireland you have
to calculate with a delivery time of 3 up to 8 working days.
The transportation time for parcels to Canada, the United States of America,
Australia, New Zealand, India, Hong Kong or to the British Overseas Territories
will be around 8 up to 14 working days.
The parcel will be delivered by the responsible transport company
in the daytime during the regular business hours.
Unfortunately, we cannot influence
the date of delivery or even the exact time of delivery at your premises.
However, we are well prepared to send the parcel with the
PIZZA STONE / BREAD BAKING STONE to the address of your place of work.
Shipment to an alternative address ( friends / relatives / neighbours )
is possible as well as far as there is always someone available.
For safety reasons and for both your and our own satisfaction,
goods will only be packed in Polystyrene protective packages
which are able to provide adequate protection against breakage.
Our shipments are insured against both loss and breakage.
HANDLING TIME / CUSTOM CUT ARTICLES
Please, notice :
The regular handling time for your order is two working days !
For the custom-cut of your PIZZA STONE / BREAD BAKING STONE, as well as
for the production of PIZZA STONES - versions "BBQ" and "XL" - in all sizes, please
allow us an additional manufacturing time of three up to seven working days.
So the custom-cut articles and the PIZZA STONES "BBQ" and "XL" will be
will be manufactured and dispatched within five up to nine working days
after payment being received.
PACKAGING & POSTAGE COSTS
The calculation of shipping charges depends
on the parcel weight which is categorized in three price and weight classes.
The following table shows the parcel content possible in the individual weight classes.
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The regular shipping charges apply to the British mainland.
Due to the higher transport effort required for receiving addresses on a smaller island
or in Northern Ireland, the shipping charges are slightly increased in this case.
The packaging & postage costs listed
- EUR 12.00 / ± £ 10.10 -----> 10 kg / EUR 17.00 / ± £ 14.30 -----> 20 kg -
- EUR 22.00 / ± £ 18.50 -----> 30 kg -
are valid for the British mainland including England, Scotland and Wales
- not including Northern Ireland, all smaller islands belonging to Great Britain,
the Isle of Man and the British Channel Islands.
If the delivery address is in the Republic of Ireland ( Poblacht na hÉireann ),
the shipment costs will come to
EUR 17.00 ( ± £ 14.30 ) / EUR 22.00 ( ± £ 18.50 ) / EUR 27.00 ( ± £ 22.70 ).
For Northern Ireland, the Isle of Man and all smaller islands belonging to Great Britain,
the packaging & postage costs will amount to
EUR 19.00 ( ± £ 15.90 ) / EUR 24.00 ( ± £ 20.10 ) / EUR 29.00 ( ± £ 24.30 ).
A list of these smaller British islands and their related postal codes, to which
these slightly increased shipping charges apply, you will find -----> here <----- !
If the delivery address is in Bailiwick of Jersey, in Bailiwick of Guernsey or in Gibraltar,
the shipment costs will add up to
EUR 32.00 ( ± £ 26.80 ) / EUR 39.00 ( ± £ 32.70 ) / EUR 46.00 ( ± £ 38.50 ).
For the delivery to an address in the British Overseas Territories, in Belize, in Guyana,
in India or in Hong Kong, the packaging & postage costs will amount up to
EUR 88.00 ( ± £ 74.00 ) / EUR 108.00 ( ± £ 90.50 ) / EUR 128.00 ( ± £ 107.00 ).
A parcel to the Republic of Malta or Cyprus ( Greek ) causes costs of
EUR 17.00 ( ± £ 14.30 ) / EUR 22.00 ( ± £ 18.50 ) / EUR 27.00 ( ± £ 22.70 ).
If the delivery address is in Canada or in the United States of America,
the shipment costs will amount to
EUR 65.00 ( ± CA$ 85.40 / ± US$ 86.50 ) / EUR 85.00 ( ± CA$ 111.60 / ± US$ 113.10 )
respective EUR 105.00 ( ± CA$ 137.80 / ± US$ 140.00 ).
The shipment costs for a parcel to Australia or to New Zealand will add up to
EUR 88.00 ( ± AU$ 108.50 / ± NZ$ 140.00 ) / EUR 108.00 ( ± AU$ 133.20 / ± NZ$ 171.70 )
respective EUR 128.00 ( ± AU$ 157.90 / ± NZ$ 203.50 ).
Other countries : .............----> Click here - please <----- !
The postage costs listed above in GBP / CAD / USD / AUD / NZD are non-binding,
the reason being the fluctuating exchange rate.
These prices ( ± £ / ± CA$ / ± US$ / ± AU$ / ± NZ$ ) are only to help with conversion.
Only the quotations in EURO are relevant for completion of a formal contract.
We assume that the address-data you have passed on is correct.
If this not be the case,
you are committed to refunding our costs caused by the transport company having
to find out your address / address correction, or for the return transport of the goods.
This also applies in the case of the shipment not being able to be delivered
due to the addressee unable to be contacted, and the expiration of the period of storage.
POSSIBLE ADDITIONAL EXPENSES
Deliveries abroad to countries not belonging to the European Union or regions
not belonging to European Union customs territories, may receive a tax,
customs or other charge not included in the prices of our articles.
These additional expenses must be carried by the customer.
VAT - REIMBURSEMENT
For deliveries to third countries, id est to countries not belonging to the EU,
we can retroactively reimburse the proportion of the German VAT included in the prices.
For this purpose we kindly ask you to send us - upon receipt of the goods -
a proof about the payment of the customs duties and taxes
accrued in the recipient country as well as your bank details.
We will then transfer you the VAT proportion within two weeks.
For the processing of this time-consuming procedure we will charge
a lump-sum of EUR 15.00, which we will retain when paying the reimbursement.
DIMENSION ACCURACY
The dimensions posted on this website are so called "Nominal Dimensions".
Due to the production of "crude-ceramics", it cannot be ruled out that the actual
dimensions of the PIZZA STONE / BREAD BAKING STONE have slight deviations.
With "slight", we mean a difference of +/- 3 % or +/- 10 mm / 0.39 inches.
DEFECTS / DELIVERIES NOT CONFORMING WITH THE CONTRACT
In the case of a delivery being defect, we will either send a replacement,
or if the defect does not affect the use of the goods considerably,
we will reduce the price of purchase.
We are not able to accept complaints concerning trivial damage or
colour variations caused during manufacturing, transportation or processing
if these do not affect normal use.
This applies especially to small chips to the corners
of the easily damageable fire clay PIZZA STONES / BREAD BAKING STONES.
Complaints must be filed within eight days of receiving the delivery.
RIGHT TO RETURN GOODS
We grant a two week period with the right to return goods
should contrary to your expectations the purchased article not be to your satisfaction.
Just return the unused article in its original packaging to us within this period.
We will immediately refund the purchase price.
We do not refund packaging & postage costs !
The right to return goods does not apply to goods
that according to your order have been especially made or adapted for you !
ANY QUESTIONS ??
Send us an............ 
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